Refund policy

Thank you for shopping at Isles of Bijou. We appreciate your trust in our products. To ensure your satisfaction, we have outlined our Return and Refund Policy below:

Returns:

  1. Time Frame:

    • You may return eligible items within 30 days from the date of purchase.

  2. Eligibility:

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  3. Return Process:

    • To initiate a return, please contact our Customer Support team at hello@islesofbijou.au within the specified return period. We will provide you with instructions on how to proceed with your return.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping. Please use a trackable shipping service to ensure the safe return of your item.

Refunds:

  1. Refund Method:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

  2. Time Frame:

    • Refunds will be processed within 10 business days of receiving the returned item.

  3. Exclusions:

    • Please note that shipping costs are non-refundable. Any items not in their original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.

Additional Information:

  1. Restocking Fee:

    • We do not charge a restocking fee for returns.

  2. Final Sale Items:

    • Final sale items are not eligible for return or refund. Please review your order carefully before completing the purchase.

  3. Contact Information:

    • If you have any questions about our Return and Refund Policy, please contact us at hello@islesofbijou.au.

We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Thank you for choosing Isles of Bijou.